Shipping Costs:

Location Shipment Return with Change Return with Refund
Italy (order from 150€) Free € 10 (cash on delivery on new order) € 10
Italy (order below 150€) 10€ Free Free (only first return)
UE 10€ 15€ 20€
Extra UE 35€ 35€ 40€
Worldwide 60€ 60€ 65€

- Any eventual import expense or tax is to be considered at the expense of the recipient.
- Any import tax and expense for return shipments for reimbursement for non-EEC countries is charged to the customer.
- For the following countries, shipping costs € 60 (Belarus, Norway, Republic of Macedonia, Switzerland, Turkey and Ukraine.

With cash on delivery are 5€ extra (insurance) for each order.
Cash on delivery is available for a maximum order of € 1000.

Times:

Italy: 1-2 working days (+1 day for island)
EU: 3-5 working days
Extra UE: 3-7 working days
Rest of the World: 3-7 working days



Returns Informations

If for any reason the customer is not satisfied with an order, items can be returned within 14 days from the date of receipt of the goods.

Returns to Italy:

Reason Return How to proceed
Change Size € 10 for order
from € 150.
Free for
lower orders.

How to change size, color or article:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to shop@penelope47.com;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article) and the pickup address of the goods;
  • 4) Upon approval, we will send the carrier to make the withdrawal, the address provided;
  • 5) As soon as the goods will arrived in the shop will check the items are in the same initial conditions and we will deliver the new products.
Change Color € 10 for order
from € 150.
Free for
lower orders.
Change Article € 10 for order
from € 150.
Free for
lower orders.
Refund € 10 for order
from € 150.
Free for
lower orders.

How to refund:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to shop@penelope47.com;
  • 3) Send the items to be returned by "parcel post" or "courier" at: Penelope 47 - Via Carratica 7 - 51100 Pistoia - Italy;
  • 4) As soon as the goods will arrived in the shop we will check the items are in the same initial conditions and we will refund.

Refunds will be made after receipt, verification and acceptance of the goods.
For orders paid by credit card the amount refunded will be available in about 10 days.
In the case of payment via Paypal the amount will be returned to the original acƒpiercount.
In the case of cash payment you will need to provide your IBAN to make a transfer in your favor.



Returns European Union member countries:

Reason Return How to proceed
Change Size € 15

How to change size, color or article:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to shop@penelope47.com;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article) and the pickup address of the goods;
  • 4) Upon approval, we will send the carrier to make the withdrawal, the address provided;
  • 5) As soon as the goods have arrived in the store we will verify that the items are in the same initial conditions and we will cancel the previous order and make the refund.
  • 6) It will be necessary for the customer to generate a new order on the website by entering the correct product and paying again.
Change Color € 15
Change Article € 15
Refund € 20

How to refund:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to shop@penelope47.com;
  • 3) Send the items to be returned by "parcel post" or "courier" at: Penelope 47 - Via Carratica 7 - 51100 Pistoia - Italy;
  • 4) As soon as the goods will arrived in the shop we will check the items are in the same initial conditions and we will refund.

Refunds will be made after receipt, verification and acceptance of the goods.
For orders paid by credit card the amount refunded will be available in about 10 days.
In the case of payment via Paypal the amount will be returned to the original account.
In the case of cash payment you will need to provide your IBAN to make a transfer in your favor.



Returns for non-EU countrie:

Reason Return How to proceed
Change Size € 35

How to change size, color or article:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to shop@penelope47.com;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article) and the pickup address of the goods;
  • 4) Upon approval, we will send the carrier to make the withdrawal, the address provided;
  • 5) As soon as the goods have arrived in the store we will verify that the items are in the same initial conditions and we will cancel the previous order and make the refund.
  • 6) It will be necessary for the customer to generate a new order on the website by entering the correct product and paying again.
Change Color € 35
Change Article € 35
Refund € 40

How to refund:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to shop@penelope47.com;
  • 3) Send the items to be returned by "parcel post" or "courier" at: Penelope 47 - Via Carratica 7 - 51100 Pistoia - Italy;
  • 4) As soon as the goods will arrived in the shop we will check the items are in the same initial conditions and we will refund.

Refunds will be made after receipt, verification and acceptance of the goods.
For orders paid by credit card the amount refunded will be available in about 10 days.
In the case of payment via Paypal the amount will be returned to the original account.
In the case of cash payment you will need to provide your IBAN to make a transfer in your favor.



Returns for the Rest of the World:

Reason Return How to proceed
Change Size € 60

How to change size, color or article:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to shop@penelope47.com;
  • 3) Specify the name and quantity of the items that you want to replace, the type of change (size, color, article) and the pickup address of the goods;
  • 4) Upon approval, we will send the carrier to make the withdrawal, the address provided;
  • 5) As soon as the goods have arrived in the store we will verify that the items are in the same initial conditions and we will cancel the previous order and make the refund.
  • 6) It will be necessary for the customer to generate a new order on the website by entering the correct product and paying again.
Change Color € 60
Change Article € 60
Refund € 65

How to refund:

  • 1) Make sure the items are in the same condition in which you received them, with tags still attached and the receipt inside the package;
  • 2) Send a request for authorization to shop@penelope47.com;
  • 3) Send the items to be returned by "parcel post" or "courier" at: Penelope 47 - Via Carratica 7 - 51100 Pistoia - Italy;
  • 4) As soon as the goods will arrived in the shop we will check the items are in the same initial conditions and we will refund.

Refunds will be made after receipt, verification and acceptance of the goods.
For orders paid by credit card the amount refunded will be available in about 10 days.
In the case of payment via Paypal the amount will be returned to the original account.
In the case of cash payment you will need to provide your IBAN to make a transfer in your favor.



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